Make a complaint

If you have a complaint about online behavioural advertising, there are a few things to check first to help resolve the matter.

Does your complaint relate to the content of an advertisement? If so please visit the regulator for advertising content, the Advertising Standards Authority
Does your complaint relate to unwanted emails or spam? Please visit The Department of Internal Affairs
Do you have a query about the privacy settings in your web browser? If so please visit our five top tips page.
Do you have a general query or concern about behavioural advertising and would like to know more? If so please visit our FAQs.

If the above check-list does not answer your query and you still wish to complain, please complete the online form below.

We will assess your complaint as quickly as possible to see whether or not it relates to behavioural advertising and the New Zealand Best Practice Guideline for Online Behavioural Advertising. If it is not related to these, we’ll direct you to the relevant authority.

Online Complaint Form

Contact Information

First name: *

Last name: *

Address: *

Suburb: *

City / Town: *

Phone: *

Email: *

Case Information

Date of the promotion or practice: *

Type of device the ad was seen on (computer, smartphone, iPAD, etc):

Where you saw the Ad (website address): *

Please pick category of concern, you may select more than one: *

Placement of online ad (blocking content)

Content/nature of online ad (offensive)

Content/nature of online ad (political)

Targeted Ad did not match your interests

Please give a brief overview of your concerns and attach any relevant correspondence or other documents demonstrating lack of compliance such as: email correspondence; a screenshot of the OBA advertisment; a copy of your opt-out confirmation; or other materials relevant to the transaction: *

Please send any relevant document(s):